U MedSpa Policy

Quiet, please:

U MedSpa is a sanctuary for the body, mind and soul. Due to the tranquil nature of our environment, we ask that all cell phones and pagers be turned off or be put on silent prior to entering the Spa.

Scheduling and Cancellations:

All will agree: time is our most valuable asset. Advanced scheduling is recommended. All appointments are held with a credit card or a gift certificate number at the time of booking. If you must cancel an appointment, please do so 24 hours before scheduled time or you will be charged 25% of service Monday to Thursday, 50% Friday to Sunday and 100% on Holidays.

Product returns:

Trial sizes of products are non-refundable. Regular size products can be returned within 14 days of purchase with receipt and there will be a 10% restocking fee.

Gift Certificates and Series:

Gift certificates are refundable within 30 days of purchase with receipt. Gift certificates are valid for one year from the date of purchase. After one year, in order to redeem the full value of a gift certificate there is a 20% redemption charge. After two years, in order to redeem the full value of a gift certificate there will be a 50% redemption charge.

All series are non-refundable and expire after five years.

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